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Operations Analyst
Tufts University
This job is no longer accepting applications
See open jobs at Tufts University.See open jobs similar to "Operations Analyst" Mass Technology Leadership Council.Administration, Accounting & Finance, People & HR, Operations · Full-time
Somerville, MA, USA
Posted on Friday, January 27, 2023
Overview
Tufts Technology Services (TTS) is a university-wide service organization committed to delivering technology solutions in support of Tufts’ mission of teaching, learning, research, innovation, and sustainability. With staff across all of Tufts’ campuses, as well as a 24x7 IT Service Desk, we collaborate with schools and divisions to meet the demands of a global, mobile community. We promote a collaborative, flexible work environment, embrace diversity and inclusion, and encourage personal and professional development. Learn more about TTS on our website.
What You'll Do
The Operations Analyst position will provide hands-on installation, maintenance, modification, and repairs on all physical equipment (servers, storage, switches, etc.) located within the data centers, networking / telecommunications rooms, and major routing hubs.
Responsibilities include:
- Monitor, implement and support of data center and network / telecom closets infrastructure including racks, cabling, UPS units, RPDU (rack PDU), and environmental controls through DCIM (data center infrastructure management) tools such as Schneider Electric Struxureware and Johnson Controls Metasys
- Support data center operators in their duties, monitor systems and applications, work with internal TTS clients, and communicate with vendors
- Troubleshoot and resolve incidents, in adherence to TTS processes regarding incident tracking, response, and documentation
- Plan and document project work, schedule equipment and infrastructure installation, assist in resource planning
- Report to the Manager of Data Center and Infrastructure Operations and the Senior Operations Analyst, while completing specific projects independently
- Participate in the on-call rotation of the Data Center during unattended hours
What We're Looking For
Basic Requirements:
- Knowledge and experience typically acquired through a High School Diploma and 3-5 years of related work experience
- Must have a valid drivers’ license
- General knowledge of data center facilities and infrastructure including power, HVAC, structured cabling, rack management and security
- Excellent communication, customer focus, problem solving, conflict management, time management and interpersonal skills required
- The ability to work independently and manage and prioritize multiple competing tasks and projects. Ability to respond quickly to emergency situations and resolve issues
- Share in an on-call rotation and to provide support outside of normal business hours as needed while on-call and for occasional planned maintenance events
- This position requires that the employee provide their own mobile device capable of sending and receiving business email, text/SMS and phone calls. The employee will receive a standard rate of partial reimbursement for this expense.
Preferred Qualifications:
- Associate or bachelor’s degree in Computer Science or related field
- A self-starter who can handle operational problems requiring sound judgment and an expectation of independent action to solve these problems
- Ability to mentor and oversee junior operations staff
- Strong written and verbal communications with both technical and non-technical staff
- Industry standard certification or delegation such as CCNA, RHCE, MCSE, CCNP, CCIE
- Effective communication skills and experience speaking and presenting in front of small groups
- Experience with Schneider Electric Struxureware Data Center Expert, Operations, and EcoStruxure IT Expert / Advisor Infrastructure Management software (DCIM)
- Cisco DNA Center
- Working technical knowledge of VoIP/IP telephony system
Special Work Schedule Requirements:
- The work designation for this position is on-site
- This position is not eligible for Flex Time work schedule as the demands of the job require support Tufts community during regular business hours, and the management of a 24x7 service
- This position requires participation in on-call rotation for 24x7 coverage
Tufts University is an equal opportunity employer.
This job is no longer accepting applications
See open jobs at Tufts University.See open jobs similar to "Operations Analyst" Mass Technology Leadership Council.