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IT Field Operations Manager

Tufts University

Tufts University

IT · Full-time
Somerville, MA, USA
Posted on Wednesday, December 21, 2022


Tufts Technology Services (TTS) is a university-wide service organization committed to delivering technology solutions in support of Tufts’ mission of teaching, learning, research, innovation, and sustainability. With staff across all of Tufts’ campuses, as well as a 24x7 IT Service Desk, we collaborate with schools and divisions to meet the demands of a global, mobile community. We promote a collaborative, flexible work environment, embrace diversity and inclusion, and encourage personal and professional development. Learn more about TTS on our website.

What You'll Do

As technology continues to evolve and shape virtual and physical campus infrastructure, the Datacommunications Team provides a range of solutions for the particular transformational needs of the university. The IT Field Operations Manager will serve as the most senior point of escalation for the team and will oversee the day-to-day activities of the Datacom Project Managers and the Datacom Team Lead.

Responsibilities include:

  • Lead the design, installation, maintenance and repair of all Tufts Technology Services (TTS) inside and outside plant, copper & fiber telecommunications (voice & data) cable, conduits and pathways, telecom rooms and related infrastructure
  • Direct related Dig Safe requests and notifications, as well the definition of cabling standards and documentation, and update of the TTS Wiring Specifications
  • Collaborate with Tufts Operations Capital Programs and Facilities Teams, TTS Network Services & AV Teams to assign and allocate Datacom PM, Technician and Contractor resources
  • Advise the development of design documents, creation of equipment, cost estimates, Statements of Work for new installation, repair and replacement of telecom cable and infrastructure
  • Manage the finances of the department including oversight of material procurement and chargeback
  • Facilitate the professional development of staff

What We're Looking For

Basic Requirements:

  • Knowledge and experience typically acquired through a High School Diploma/GED or Vocational Technical Training
  • 5+ years’ of related technical and progressive management experience
  • 3+ years in experience managing telecommunications cabling projects, designing and implementing copper twisted pair and fiber optic outside and inside plant cabling, and horizontal structured cabling
  • Experience in the design and installation of both aerial and underground outside cable plant and infrastructures including, coaxial cable, fiber optic cable, and multiple pair copper cables
  • Demonstrated project management experience including scheduling and coordination of complex tasks, timelines, staff and contractor resources and material and equipment procurement and installation
  • Basic understanding of common network topologies and operation, such as Wi-Fi, VoIP, and Ethernet
  • Experience with design tools such as, Visio and AutoCAD and ability to read and interpret Building Plans, CAD drawings & “Blue-Prints”
  • Must have a current driver’s license
  • Comprehensive knowledge of current TIA and BICSI standards, and the National Electrical Code and National Electrical Safety Code
  • Demonstrated experience in establishing and negotiating contract agreements with contractors, third party providers, and material/technology vendors

Preferred Qualifications:

  • Bachelor’s or Associates degree in related field
  • Current BICSI RCDD certification
  • Knowledge of and experience with test equipment and tools required for the maintenance of communication equipment and cable testing
  • Experience in the design and management of Security and Access Control Systems
  • Experience in the design and management of alarm, control and life safety systems
  • Massachusetts Electricians License and/or S-License and/or Systems Technician certification

Special Work Schedule Requirements:

  • Occasional evening or weekend work
  • Serve as a senior point of escalation for staff engaged in 24x7 support of major incident support activities
Tufts University is an equal opportunity employer.