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Clerical Support Staff - Academic Advising and Transfer Center, Part-time
Category: Office/Clerical Support
Department: - Academic Advising and Transfer Center
Locations: Springfield, MA
Posted: Nov 15, 2023
Closes: Open Until Filled
Type: PT No Benefits
Position ID: 169929
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About Springfield Technical Community College :

Located on 35 acres of the Springfield Armory National Historic Site and founded in 1967, Springfield Technical Community College is a major resource for the economic vitality of Western Massachusetts. As the only technical community college in Massachusetts, STCC offers a variety of career programs unequalled in the state. Digital Multimedia, IT Security, Nursing, Robotics, Sonography, Mechanical Engineering Technology (Advance Manufacturing) and dozens of other career programs produce potential employees each year. STCC's highly-regarded transfer programs in Business, Engineering, Liberal Arts, Science and Technology continue to provide the most economical option for students pursuing a four-year degree. With an annual enrollment of over 6,500, evening, weekend and online students, STCC is a vibrant campus rich in diversity and justifiably proud of our designation as a Hispanic Serving Institution. Respect, is one of the Core Values of the College and we strive to nurture mutual respect among faculty, staff and students. With respect, we embrace differences to create an inclusive environment for all. Together, we support students as they transform their lives through intellectual, cultural, and economic engagement while becoming thoughtful, committed and socially responsible graduates.

Job Description:

The Academic Advising and Transfer Center is currently seeking a part-time clerical position. This position serves as a member of the enrollment services team, focusing on general office support and enrollment, advising and registration functions.  The person in this role will assist with the daily activities of the Academic Advising and Transfer Center including general office filing, record management, outreach, and customer service functions.

RESPONSIBILITIES include, but are not limited to:                    

  • Assist in the daily operations in the Academic Advising and Transfer Center including scheduling appointments, data entry, greeting office visitors, answering phones, utilizing live chat, maintaining office calendars and contact lists and other clerical functions.
  • Provide excellent customer service at all times.
  • Maintain and edit shared documents for enrollment and advising outreach.
  • Maintain confidentiality and strict adherence to FERPA regulations.
  • Providing support on coordination of large enrollment, advising and registration events.
  • Contributes to a work environment that encourages and promotes diversity and inclusion.
  • Demonstrates 100% time-on-task; adheres to college and routine office procedures, and regulations.
  • Participate in college, division, department meetings, events and training as recommended and approved by the supervisor.
  • Participate in professional development opportunities, college committees, work groups and task forces, and other professional organizations as approved by the supervisor.
  • Performs other duties and responsibilities related to those listed above which do not alter the basic level of the position.


  • Associates degree required, or equivalent education and experience; Three years or more experience in a busy office environment.
  • Experience using and comfort with technology (Microsoft Office Suite, Google G-Suite, etc.), as well as the ability and willingness to learn new computer-based programs.
  • Ability to work well with a diverse group of individuals and be perceptive and understanding of student concerns.
  • Must be team oriented, energetic, detail oriented.
  • Must possess strong organizational and communication skills.
  • Must possess strong customer services skills.
  • Bilingual preferred but not required.


Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.


Works in an office setting. Tasks require the ability to exert light physical effort in sedentary to light work. Must be able to remain in a stationary position 50% of the time. The individual needs to move about inside the office to access office machinery. Constantly operates a computer and other equipment i.e. copier.  This person frequently communicates with students, faculty and staff. Must be able to exchange accurate information.

Additional Information:

Salary:  $16 per hour.  
Benefits:  No, Non Union position
Work Schedule: On campus, part time 18.5 hours per week Monday through Friday, hours negotiable between 8 a.m. and 7 p.m..  Requires flexibility to work occasional evenings and/or weekends as demand dictates.    
Grant Funded:  No
Closing Date: Open Until Filled 

All candidates must have legal authorization to work in the United States. Springfield Technical Community College is not sponsoring H1B Visa.


Candidates for employment should be aware that all STCC employees are required to complete Information Awareness Security Training within thirty days of their orientation date and annually thereafter.

Application Instructions:

All available positions are located at: which applicants must apply online by submitting a cover letter**, resume and three (3) professional references.  

**Cover letter must demonstrate how your education and experience qualifies you for this position.


STCC conducts a pre-employment screening. Initial and continued employment is dependent upon meeting National Background Check, Criminal Offender Record Information (CORI) and/or Sex Offender Registry Information (SORI) check and if applicable, Physical and Alcohol/Drug Testing requirements. Screening also includes verification of academic credentials, licenses, certifications, and/or verification of work history. Finalist(s) for this position will be subject to a pre-employment screening as a condition of employment.


Springfield Technical Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's for Affirmative Action and/or Title IX Coordinator, Kathryn C. Senie, Ed.D, J.D. at 413.755.5642 or via email at, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights. Springfield Technical Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.  


STCC's personnel and academic decisions, programs and policies are formulated and conducted in a manner, which will ensure equal access for all people and prevent discrimination. As part of this effort, a College will ensure that employment and academic decisions, programs and policies will be based solely on the individual eligibility, merit or fitness of applicants, employees and students without regard to race, color, creed, religion, national origin, age, disability, sex, marital status, military service, gender identity, genetic information, sexual orientation or political or union affiliation.



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