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Information Technology (IT)
Job Family Group:
October 19, 2023
Posting Start Date:
Projects and Technology
If you are passionate about using technologies to deliver/maximize business value, translate business requirements to functionalities, and work innovation to improve user experience, then you can be one of us!
Where You Fit In
The Site Reliability Engineer (SRE) is a member of the Shell ID Services & Operations Management (SOM) function who works in a natural team with developers, infrastructure operators and other IT staff on a range of agile (BizDevSecOps) activities.
The BizDevSecOps approach to software development aims for frequent, incremental changes to code versions, which means frequent deployment and testing regimens. The Site Reliability Engineer (SRE) must understand the basics of software development languages and be familiar with the development tools used to create new code or update existing code. In the case of technical-debt backlog items, they may be called upon to develop code.
The The Site Reliability Engineer (SRE) may be asked to develop or source application and system management tools that mitigate manual effort; and implement automated management features, such as performance monitoring, diagnostics and failover and availability capabilities.
The Site Reliability Engineer (SRE) should have the ability to look at and understand how an entire system (product line) works as well as their own specific Products. The ability to step back and conceptually understand how all the pieces fit together is key to being a reliability engineer.
What's the role?
As the Senior Site Reliability Engineer you will own product operations and are accountable for managing the operational backlog items and technical-debt items of production platforms as well as being part of service management & integration teams within the wider connected portfolio. Also, collaborate and work with Mobility IT, Vendors and Suppliers for the delivery of secure and reliable products within an integrated Mobility IT landscape. Focusing on relentless prioritization to maintain delivery of value, whilst ensuring secure, reliable and efficient operations for the product which are aligned with product roadmap objectives
Key Responsibilities include the following:
This is a technical role with strong experience in DevOps / software engineering / agile delivery.
Supporting clients through daily BAU activities
Ensure issues are reviewed and triaged accurately within agreed SLAs.
Investigate, verify and assess the impacts of Software defects raised by the business within given deadlines.
Provide updates to clients on the resolution of Software defects raised during the BAU process
Manage timely resolution of defects, working closely with the Development and QA teams in order to complete testing within deadlines
Creation and maintenance of related documentation for identified workarounds.
Facilitate performance testing and work closely with DBA’s
Work closely with Production Control to highlight potential issues requiring agreed workarounds to minimize impacts in Production environments
Build good working relationships promoting a proactive approach to issues/problems
Gain an in-depth understanding of business processes and challenges in order to manage and prioritize issues raised.
Assess the technical aspects of the product/ landscape and provide recommendations to scale up the technical maturity and make it ready for future market scenarios like sizing it appropriately.
Support technical-debt backlog items in Sprints, checking the impact and quality of code releases and deployments
Work with Service management and understand the customer satisfaction index which requires bug fix/ defect fix/enhancement and scope it within backlog items
As part of the BizDevSecOps model, is active in delivering Bug Fixes and minor Enhancements either directly or through product team/vendors (L2/L3 tickets)
Work with the service management team, focus on reducing the incidents with RCA adopting a problem management approach and add those items if required to the product backlog
Analyze results of vulnerability scanning, penetration testing, wireless checks, etc. and incorporate requirements into the product backlog to resolve findings.
What we need from you
Graduate with a bachelor's Degree preferably in IT or any related field
With a minimum of 8 years of IT working experience and at least 4 years in applications support and IT services and operations management
Strong exposure towards Azure Cloud services (Web/Worker roles), Azure BLOB storages, ASP.NET MVC 5 , Entity Framework 6.2.0, MS SQL Server (Azure – PaaS), Bootstrap 3.3.7, jQuery 2.2.4
Ability to read and debug complex codebase
Experience of working in Application Support / Programming background
A logical, analytical, flexible, and systematic approach to problem resolution across a broad spectrum of technologies
Have the ability to manage design issues to ensure the solution delivered to Production meets the requirements within set deadlines
Develop an understanding of the solution in order to sufficiently test if fits for purpose
Ability to communicate with business with technical information
Be able to work as part of a team, including the ability to develop good working relationships, share knowledge and work within the team to meet objectives
Should exhibit agility through working with DevOps and implement quick workarounds to arrest incidents while keeping focused on permanent/ strategic fix
Sound knowledge of Mobility business work processes, business requirements and their impact on operations and customers' preferred
Proven Continuous Improvement skills
Shell is a global energy company where we work towards powering progress through more and cleaner energy solutions. We use advanced technologies and take an innovative approach to help build a sustainable energy future. In India Shell has its business footprint in Information Technology, Projects & Technology, Finance Operations, Integrated Gas, and Downstream & Upstream spread across more than 7 main locations.
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