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Customer Success Specialist German Speaker
Commercial and Retail
Job Family Group:
Posting Start Date:
If you are communicative and open-minded person looking for gaining an excellent experience in Customer Operations field, we offer you the chance to develop professional skills and become Specialist in our Customer Success team!
Our German-speaking team is a very proactive group that believes working together is a key to success. We are willing to do more than only respond to queries. We thrive to work smart not hard, and always look for possibilities to improve/automate our operations processes.
And yes, we can have fun too!!
As an Customer Success Specialist, you will:
Resolve Customer requests received via all mediums (phone, email, fax)
Be the first point of contact for Business Customers
Work with the new digital live chat channels (both through the website and the mobile application)
Liaise between customers and supply chain departments in coordination of delivery process
Communicate to customers order and delivery status and any changes in the confirmed and promised delivery dates, agreeing changes or cancelling the sales order
Support in the resolution of delivery queries
Fluent German (min. B2/C1) and good English
Bachelor degree preferred
Excellent communication and relationship building skills
Continuous improvement mind-set
Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities
Good teamwork and collaborative skills
Previous experience in Customer service or operations would be an asset
Experience in Microsoft Office, SAP knowledge would be an asset
If you don't see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that women and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply!
Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.