Customer Service Representative

Sensata Technologies

Sensata Technologies

Customer Service
attleboro, ma, usa
Posted on Friday, November 10, 2023
Job Description Summary
Sensata is currently seeking a Senior Customer Service Representative to join our growing team of Aerospace professionals. As a critical part of day-to-day business operations, the Customer Service Representative is responsible for interfacing with customers and maintaining positive relations through all points of the sales cycle. The CSR is also responsible for coordinating with various functions to ensure customer requests are handled appropriately and in a timely manner.
Job Description

Job Responsibilities:

  • Advises customers regarding quantities on stock, required time to produce and deliver. Reviews customer requests related to production lead–time, assess transportation mode and service to be used based on customer coverage

  • Reviews daily customer demand and validates deviations, also subject to specific customer needs

  • Ensures proactive internal notification of customer delivery risk following Customer Impact Alert processes well as sending a proactive external notification to customers on supply risk minimum one week prior to the customer order schedule date

  • Leads internal meetings to provide critical customer account feedback as it relates to minimum customer production requirements. Update supply coverage overview based on production plan and customer needs

  • Review regularly and assist in the timely resolution of customer concerns/ claims/ cares on the portals related to the delivery process

  • Leads accounts for customers on consignment / delivery more where responsibility is to maintain supply and replenishment of inventory levels as per contractual agreement

  • Leads the execution of manual order entry process within required timeline and accuracy

  • Communicates with customers in the event of inventory opportunities of supplying orders at an earlier time

  • Identifies pull-in opportunities based on specific customer logistics / flexibility agreements

  • Communicate to customers first / last shipments from phase in / phase out material

  • Advises on results from timely reviews and investigations of root cause for customer short payments

  • Approve / reject chargebacks and submits respective debit / credit memos, when applicable"

  • Introduce fresh ideas and creative solutions to stimulate discussion and thinking in both internal and external situations

  • Create new, or improves methods /techniques/ processes across job areas

  • Advise, interprets, and influences on complex issues, both internally and externally

Job Requirements:

  • A university degree required (i.e. Bachelors degree) or equivalent relevant work experience

  • Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel). Experience with Oracle or JDE based products is a plus

  • Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands.

  • Strong communication skills; oral, written and presentation

  • Strong organization, planning, and time management skills to achieve results

  • Holds self-accountable to achieving goals and standards

  • Strong interpersonal & communication skills to work effectively with all levels of the organization including suppliers and/or external customers

  • Able to work independently​

  • Able to produce creation solutions and advise on internal and external situations

  • Process Improvement experience

This position requires eligibility to obtain authorization under the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). Non-US Persons, as defined in the ITAR and EAR, may not be eligible to obtain authorization.

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  • Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing

  • Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication

  • As OneSensata, we are working together to make things work together

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