MassTLC

, Poland

Job Family Group:

Finance

Worker Type:

Regular

Posting Start Date:

Business unit:

Experience Level:

Early Careers

Job Description:

Main responsibilities:

• Performing debt collection activities for Shell operating units
• Ensuring that customer debts are collected in line with contracted payment terms and in accordance with Downstream Credit Manual
• Adhering to the escalation process in carrying out the debt collection activities
• Managing release of credit blocked orders
• Maintaining and fostering good working relationships with Sales, the business, and with relevant Financial Operations business partners
• Performing dispute initiation and monitoring of resolution in accordance with the defined SLA.
• Performing cash allocation and investigate payment discrepancy reasons if the customer fails to provide it in their remittance data.
• Recommending and implementing solutions for regular offenders, bad payers.
• Providing support to the Debt Collection Supervisor

Requirements:

• Excellent communication and interpersonal skills
• Degree in Accounting or any related Finance/Business course preferred but not essential
• Pro-activeness and demonstrating full ownership of assigned tasks
• English - business proficiency level
• Very good command of German - ( B2/C1 level)
• Experience in finance or related area would be an asset
• Degree in Accounting or any related Finance/Business course preferred would be an asset however is not essential

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