MassTLC

, Poland

Job Family Group:

Commercial and Retail, Downstream Supply Chain, Finance

Worker Type:

Regular

Posting Start Date:

Business unit:

Experience Level:

Early Careers

Job Description:

If you are communicative and open-minded person looking for gaining an excellent experience in Customer Operations field, we offer you the chance to develop professional skills and become Specialist in our Customer Success team!

Our German-speaking team is a very proactive group that believes working together is a key to success. We are willing to do more than only respond to queries. We thrive to work smart not hard, and always look for possibilities to improve/automate our operations processes.
And yes, we can have fun too!!

As an Customer Success Specialist, you will:

• Resolve Customer requests received via all mediums (phone, email, fax)

• Be the first point of contact for Business Customers

• Work with the new digital live chat channels (both through the website and the mobile application)

• Liaise between customers and supply chain departments in coordination of delivery process

• Communicate to customers order and delivery status and any changes in the confirmed and promised delivery dates, agreeing changes or cancelling the sales order

• Support in the resolution of delivery queries

• Troubleshooting
  

Requirements:

• Fluent German (min. B2/C1) and good English

• Bachelor degree preferred

• Excellent communication and relationship building skills

• Continuous improvement mind-set

• Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities

• Good teamwork and collaborative skills

• Previous experience in Customer service or operations would be an asset

• Experience in Microsoft Office, SAP knowledge would be an asset

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