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Customer Success Specialist with Dutch

Royal Dutch Shell

Royal Dutch Shell

Customer Service, Sales & Business Development
Posted on Tuesday, July 12, 2022
, Poland

Job Family Group:

Commercial and Retail, Contracting and Procurement, Downstream Supply Chain, Finance, Human Resources Jobs

Worker Type:


Posting Start Date:

Business unit:

Experience Level:

Early Careers

Job Description:

Job purpose

This job sits across the Deal Management and Order to Cash journeys forming a critical part of the Customer Fulfillment Cycle. It delivers end-to-end customer support, from contract and account set-up, through to order and payment. The goal is to provide Consistent, Adaptive, Reliable and Easy experiences to our customers.

Principle Accountabilities

The broad accountability of this role is to take ownership, drive accountability, and demonstrate and communicate improvements for our customer journey. This means being a single focal point for our customer, as well as caring for our customers.

This role may focus on some or all the accountabilities below, depending on the respective businesses size and complexity:

Deal Management:

  • Bid and Tender

  • Contract Management

  • Pricing

  • Master Data Set-up and Amend

  • Data Integrity Management

  • Enforcing company’s policy and contracts

  • Ensuring compliance (including but not limited to: Data privacy, trade compliance, SDS)

  • Troubleshooting

Order to Cash:

  • Order Management

  • Touchless Support and Set-up

  • Dispute Management

  • Credit Management

  • General Inquiries and Feedback

  • Meeting and/or managing customer’s expectations

  • Ensuring invoices are correct and paid on time

  • Building strong relationships and creating partners (customers) for life

  • Getting as much information and notes as necessary to understand customer’s issues and to drive resolution and improvements


  • Dutch Language Proficiency min. B2

  • French Language would be an asset

  • Bachelor degree preferred (Business related major) or equivalent experience

  • Previous experience in Customer service or operations

  • Possess a strong Customer service ethic and ability to understand, meet and champion the Customer’s needs

  • Demonstrated communication and relationship building skills

  • Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities



Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.