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Senior Customer Solutions Engineer (ECM) - Professional Services
Rocket Software
Customer Service, Sales & Business Development
Remote · United States
Posted on Friday, May 3, 2024
It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description Summary:
The Senior Customer Solutions Engineer is an Enterprise Content Management (ECM) product expert and trusted advisor providing primarily post sales technical expertise during the installation, configuration, implementation and post-implementation servicing of company products, ie Mobius. This person will also work closely with Rocket’s partner community to build their knowledge and independence around pre and post sales tasks. https://www.rocketsoftware.com/products/rocket-mobiusThis is an exciting customer facing position with limited travel requirements. ECM product knowledge is critical.
Essential Duties and Responsibilities:
- Provide consulting services to implement detailed customer implementations, as team member of project lead
- Ensures the product implementation method is supportable, maintainable and scalable per established and proven Rocket standards
- Using established techniques, deliver implementation services that allow for successful proof of concept and post-sales deployment of purchased products, customer satisfaction and ongoing business retention
- Present and deliver highly technical presentations and training on products.
- Work with Rocket partner community to provide appropriate pre and post sales training to ensure a partner can effectively lead a sales opportunity and product implementations
- Sharing customer feedback to product management for future enhancements
Required Qualifications:
- At least 8 years of related software experience, including development, application lifecycle, consulting
- Technical requirements include:
- Enterprise Content Management (ECM) experience as a user, admin or developer; knowledge of Mobius is very helpful but not required
- Business process requirements and design
- Database technologies (e.g. Oracle, SQL, DB2)
- High proficiency configuring and deploying applications in one or more OS, specifically Linux and Windows
- Enterprise application development (e.g. Java, .NET, Python & shell scripting) is very helpful, but not required.
- Experience deploying cloud server environments and applications, ideally with experience using Kubernetes
- Previous customer facing consulting experience, with exceptional communication and organizational skills
- Committed to Rocket’s core values of empathy, humanity, trust and love.
Education:
Bachelor’s Degree, or equivalent work-related experience
Travel Requirements:
Up to 5%
Information Security:
Information security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.
Diversity, Inclusion & Equity:
At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.
What Rocket Software can offer you in USA:
Extensive paid time off programs (paid holidays, sick, and unlimited vacation time)
Healthcare coverage options to fit you (and your family’s) needs
Retirement savings, with matching contributions by Rocket Software
Life and disability coverage
Leadership and skills training opportunities
Two paid work days for off-site training
Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!