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Marketing Technology and Operations Manager
Rocket Software
Marketing & Communications, IT, Operations
United States
Posted on Friday, April 12, 2024
It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description Summary:
As a Marketing Technology and Operations Manager, you’ll have the primary role of managing the day to day marketing processes of the business, working closely with marketing managers, the sales operations team, finance department and other departments as needed in relation to executing marketing campaigns and technologies.It is the Manager’s responsibility to ensure that there is smooth execution of all marketing programs. The Marketing Operations Manager also plays a leading role in marketing strategy formulation and the general improvement of the effectiveness of the entire marketing department in solving marketing technology challenges.
Essential Duties and Responsibilities:
Technology:
- Support and drive the standardization and rationalization of the Marketing technology tools
- Support the digital/virtual MarTech stack ensuring optimal performance, strategic integrations, user adoption and reporting
- Partner with the IT team with Marketing data requests and ensuring data flows seamlessly within the Marketing ecosystem for actionability and reporting
Process Improvement:
- Develop and monitor improvement strategies for operational processes
- Work closely with many different groups to manage requirements including technology, architecture, operations, marketing strategy, customer experience and more
Administration and Support
- Serve as administrator and business owner of Marketing Automation Platform driving adoption, support, and recommendations to increase utilization and ROI
- Help troubleshoot issues as they arise within the various platforms
- Maintain outstanding technical support in a high-performance company culture that emphasizes superior quality, continuous improvement and productivity standards
Required Qualifications:
- At least 5 years of recent marketing technology experience and project delivery with a minimum of three years of experience leading teams; management consulting experience
- Previous experience with MarTech platform delivery (Marketo, Salesforce Marketing Cloud, etc.) - Marketo Preferred
- Knowledge of modern marketing processes and technology within Digital (including CMS, CXM, Marketing Automation, CDP's, etc), IT infrastructure and application development and proven experience in digital leadership
- Ability to handle multiple projects simultaneously and thrive in a fast-paced environment
- Strong analytical and technical skills
- Strong oral and written communication skills, including presentation skills
- Strong problem solving and troubleshooting skills
- PMP and CSM certifications a plus
Education:
- Bachelor's or graduate degree
What Rocket Software can offer you in USA:
Extensive paid time off programs (paid holidays, sick, and unlimited vacation time)
Healthcare coverage options to fit you (and your family’s) needs
Retirement savings, with matching contributions by Rocket Software
Life and disability coverage
Leadership and skills training opportunities
Two paid work days for off-site training
Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!