Technical Support Engineer

Rocket Software

Rocket Software

IT, Customer Service
Multiple locations
Posted on Wednesday, October 25, 2023

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Technical Support Engineer assists Rocket customers with complex questions and problems regarding the installation, setup, configuration and functionality of Rocket Software products. The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development team in providing permanent solutions. The Engineer will work as part of a team with minimal direction.

Assess customer needs and set realistic expectations.

Troubleshoot and solve urgent, complex and critical problems.

Create reproducible tests for a software problem.

Prepare and recommend solutions.

Work with the engineering team in case product fixes are required.

Perform problem verification by analyzing related environment information, error situations and log files.

Use and expand the available knowledge base.

Record all internal and external communication in the call tracking system.

Stay up to date on the development of Uniface related technology.


Several years of software development experience.

Expert knowledge of Microsoft Windows environments.

Knowledge of SQL.

Knowledge of one or more databases like Oracle, MS SQL Server, Postgres and DB2.

Familiar with Linux, UNIX.

Familiar with tools and languages like HTML, XML and Javascript.

Familiar with web and cloud technology: TLS, Tomcat, AWS and Azure.

The base salary range for this role is $76,063.00 - $95,079.00 /year. Exact compensation may vary based on skills, experience, and location..

What Rocket Software can offer you in USA:

  • Extensive paid time off programs (paid holidays, sick, and unlimited vacation time)

  • Healthcare coverage options to fit you (and your family’s) needs

  • Retirement savings, with matching contributions by Rocket Software

  • Life and disability coverage

  • Leadership and skills training opportunities

  • Two paid work days for off-site training

Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to We will make a determination on your request for reasonable accommodation on a case-by-case basis.


If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!