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Manager, IT DevOps and Compliance
The IT DevSecOps and Compliance Manager role involves leading a team responsible for enterprise applications support, release and environment management, IT applications controls, and SOX compliance. This position focuses on key software ecosystems including Salesforce, Oracle Netsuite, Concur, Coupa, Workday, and integration with Workato and AWS. The responsibilities include managing IT support teams, improving release processes, ensuring compliance, optimizing vendor relationships, and collaborating with information security teams. The ideal candidate should have strong organizational skills, DevOps experience, and familiarity with industry standards like SOX and data privacy laws, as well as relevant certifications and Salesforce/Netsuite related experience.
About the Team:
Our IT Enterprise applications team works with our internal technical and business teams to deliver integrated digital solutions to business challenges to delight our customers and freeing our Moose to work on our most complex business challenges.
These teams use best-in-class information technology, and have broad, strategic expertise developing across every Rapid7 team to support them create value for customers across the world. In order to deploy or build these products our teams work with an array of technology ecosystems including Salesforce, Oracle Netsuite, Workato and AWS just to name a few. Join our Enterprise Applications team to help us build and innovate great solutions using the latest technologies to make work a more fun, digital space.
About the Role:
The IT Manager will lead the execution of a wide variety of tasks encompassing enterprise applications’ support, release and environment management, IT applications controls and SOX compliance, technical platform management and information security. The primary software ecosystems for this position are Salesforce, Oracle Netsuite, Concur, Coupa, Workday and close-collaboration with Workato (our primary iPaaS) and AWS.
In this role, you will:
Manage a central team of Release/Environment Engineers and Support admins in our IT enterprise applications organization.
Applications Support: Incident response management and meeting of key defined SLA’s for all the Tier 1 applications. Manage critical escalations and support coverage during business critical periods.
Release Management: Manage the team that administers and improves the Salesforce CI/CD pipeline and end to end SDLC to enable efficiency of other IT engineering teams.
Environment Management: Maintain our enterprise applications environments for systems health, ongoing releases, end user stability and support. Improve the developer and tester experience and remove blockers.
IT Applications Controls and SOX Compliance: Own and manage the IT Applications’ Controls and SOX assessments including IT service management, documentations and ongoing audits. Lead identifying and documenting control deficiencies, impact assessments and partnering with IT compliance teams to develop and sustain remediations.
Vendor Management: Technical platform oversight, optimization, and improvement of vendor relationships with releases, problem management, support and cost of ownership.
Security: Work closely with the Security teams to identify and implement the necessary security requirements.
The skills you’ll bring include:
Strong organizational and communication skills that create effective cross team collaboration between business and technical focused teams and personnel.
Ability to adjust to priorities within time constraints and with available resources.
Working knowledge of Jira, CI/CD tooling, GitHub and overall Devops experience
A good understanding of automated application security testing and implementation of archive / backup tools.
Know how to conduct IT enterprise applications risk assessments.
At least 3 years of people management experience
At least 5 years of experience working within Agile Development Practices
5+ years’ experience in Salesforce implementation and configuration experience
Proven ability to manage support teams and maintain continuous improvement efforts.
Strong conflict resolution, problem solving, triaging and analysis skills.
Exceptional analytical, conceptual, and problem-solving abilities
Preferred Salesforce certifications: Admin, DevOps, Application, Integration, B2B Solution, etc.
Familiarity with regulatory compliance and industry standards such as SOX, PII, PCI, SOC, NIST and global data privacy laws (e.g. GDPR, CCPA)
2+ years of previous audit-related work experience, such as being responsible for IT controls focused audits and financial compliance (SOX) audits.
Preferred to have experience with Salesforce CLI-based CI/CD and developer tooling
Experience forecasting and tracking budgets including project, vendor, and software budgets.
We know that the best ideas and solutions come from multi-dimensional teams. That’s because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.
At Rapid7, we are on a mission to create a secure digital world for our customers, our industry, and our communities. We do this by embracing tenacity, passion, and collaboration to challenge what’s possible and drive extraordinary impact.
Here, we’re building a dynamic workplace where everyone can have the career experience of a lifetime. We challenge ourselves to grow to our full potential. We learn from our missteps and celebrate our victories. We come to work every day to push boundaries in cybersecurity and keep our 10,000 global customers ahead of whatever’s next.
Join us and bring your unique experiences and perspectives to tackle some of the world’s biggest security challenges.