Senior Credit and Collections Specialist



Belfast, UK
Posted on Saturday, November 4, 2023
Senior Credit and Collections Specialist

Job Summary:

The Senior Credit and Collections Specialist will be responsible for collections with key partner accounts while building strong relationships with the partners and an excellent experience. This role will be responsible for establishing and maintaining credit lines, payment terms, and collection activity for all customers and partners and will ensure assigned accounts are maintained within acceptable company guidelines along with other related tasks.

About the Team:

The global AR team is made up of two AR/Billing Specialists and four Credit/Collections Analysts. The team is positioned within the US and we are seeking a global presence in Belfast.

About the Role:

In this role you will:

  • Onboard new Key Accounts and Partners and build relationships with existing Partners, including setting up monthly/weekly calls

  • Manage a collections book from date of invoice to cash collection, including ensuring an excellent customer experience

  • Grant credit to prospective customers and partners, monitoring key changes and determining appropriate credit limits

  • Forecast collection estimates on book of accounts and continually update management on progress

  • Research, escalate and resolve both customer and partner discrepancies, including partnering with Sales Ops, Sales, and Customer Success Organization

  • Address and resolve account credit balances and overpayments

  • Support special projects and mission-critical initiatives

  • Proactively supports management as well as the objectives and goals of the department

  • Help establish and achieve DSO (days sales outstanding) goals

  • Identify and assist with process improvement and accuracy initiatives

  • Assist with the resolution of any issues that could impact the timely month-end closing.

  • Assist in providing required training when necessary.

The skills you’ll bring include:

  • Bachelor Degree or equivalent experience

  • 5+ years of Direct Collection experience

  • Experience reviewing credit reports and making credit decisions

  • Experience with Netsuite and SalesForce a plus

  • Key account and/or Partner collection experience

  • Commitment to excellent customer service

  • Excellent written and verbal communication abilities

  • Ability to prioritize and manage multiple responsibilities

We know that the best ideas and solutions come from multi-dimensional teams. That’s because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.

About Rapid7

At Rapid7, we are on a mission to create a secure digital world for our customers, our industry, and our communities. We do this by embracing tenacity, passion, and collaboration to challenge what’s possible and drive extraordinary impact.

Here, we’re building a dynamic workplace where everyone can have the career experience of a lifetime. We challenge ourselves to grow to our full potential. We learn from our missteps and celebrate our victories. We come to work every day to push boundaries in cybersecurity and keep our 10,000 global customers ahead of whatever’s next.

Join us and bring your unique experiences and perspectives to tackle some of the world’s biggest security challenges.