MSSP Partnership Operations Specialist



Sales & Business Development, Operations
Multiple locations
Posted on Wednesday, October 25, 2023

About the Role

Rapid7 is seeking a MSSP Partner Operations Specialist, a fundamental role that is critical to enabling and supporting the growth and success of Rapid7’s MSSP ecosystem.

This role will be the center point of MSSP operations, working hand in hand with the MSSP team to design and create operational processes, reporting and system enhancements that will support the evolution of our global MSSP strategy. They will help establish defined program success metrics that provide critical insights into the effectiveness of our MSSP program.

About the Team

The Partner Operations and Program team work hand in hand with the global partnerships organization to lead, design and operationalize our processes and programs to support and accelerate our go to market partner strategy.

We are a dynamic and innovative team that continuously seek opportunities to improve and streamline business processes through cross-functional partnership in order to accelerate and achieve operational excellence.

The role requires a strong collaborator who can successfully work in a performance-based, dynamic and cross-functional organization to drive consensus, contribute innovative ideas and build executable plans based on company and regional strategic initiatives.

In this role, you will:

  • Be at the forefront of development of new and enhanced operational processes that can be adopted and integrated globally across our MSSP Program.

  • Work closely with key stakeholders across the business such as IT and Product Teams, to develop systems and implement new tools and technology that can support MSSP Partner experience and simplify our operational process to allow for a more streamlined sales process.

  • Establish defined program success metrics that provide critical insights into the effectiveness of our MSSP program, leveraging data visualization tools, including Tableau to provide channel leadership with critical data-driven insights into MSSP channel performance.

  • Work cross-functionally to review and develop internal and external processes that enhance the MSSP Partner experience when working with Rapid7.

  • Maintain close working relationships and establish a cadence for partnership with internal teams and the regional Channel Sales Leader as the primary point of contact for all MSSP Partner Operations enquiries, help and support.

  • Responsible for MSSP Partner account hygiene and maintenance across all systems to ensure consistent tracking of partner performance against program requirements and partnership expectations.

  • Ensure internal and external MSSP Program documentation, including Rules of Engagement guidelines are continually updated and remain current against our MSSP program and operational processes.

The skills you’ll bring include:

You thrive in a dynamic environment, contribute innovative ideas, are a self-starter who can identify business issues and determine ways to directly tackle them, possess effective financial and project management skills, and assist in the evolution of our operational and financial models.

  • 3-4 years experience working in or supporting business operations.

  • Strategic understanding of software partner ecosystems, ideally security partners and MSSPs.

  • Top-notch data analysis skills, ideally using Tableau; ability to analyze business information and draw accurate conclusions and create data stories.

  • Experience working cross-functionally, with multiple stakeholders, to achieve desired outcomes

  • Team-oriented mindset with proven ability to drive impact through influence and collaboration across multiple functions and levels of an organization.

  • Self-starter without requiring prescribed direction or actions; You’re able to diagnose business and process challenges, and drive initiatives to address those challenges.

  • Effective interpersonal and communication skills, including establishing credibility and trust with internal customers and building influential relationships with partners in the business.

  • Proven track record of being highly organized with an emphasis on attention to detail and capable of managing multiple work streams at the same time

  • Experience with Netsuite, SalesForce, Impartner or similar CRM or ERP systems.

  • Team-oriented mindset with proven ability to drive impact through influence and collaboration across multiple functions and levels of an organization.

  • Vigorous work ethic, sense of urgency, and customer service mentality.

We know that the best ideas and solutions come from multi-dimensional teams. That’s because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.

About Rapid7
Rapid7 (NASDAQ: RPD) helps organizations across the globe protect what matters most so innovation can thrive in an increasingly connected world. Our comprehensive technology, services, and community-focused research simplify the complex for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, be in 10 places at once, and shut down attacks. We’re on a mission to make security solutions easier to use and access so we can bring safety and resilience to more people. With more than 10,000 customers across 140+ countries, Rapid7 is a leader in cybersecurity that has earned numerous industry accolades and recognition for our technology and culture.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.