IT Service Desk Intern - 2024 Placement Program



Belfast, UK
Posted on Monday, September 25, 2023

Role Overview

Rapid7 is seeking curious, resourceful, and motivated service experience interns to support our growing company. As a service experience intern, you will have the opportunity to be part of a community that is fanatical about security and on a mission to develop solutions to some of our customer’s most challenging problems.

In this role, you will:

  • Act as a single point of contact, recording necessary request information, triaging, and providing local and remote support to internal business partners globally

  • Onboard new hires following our global onboarding process with a great focus on new hire experience

  • Collaborate with extended teams on noteworthy projects

  • Contribute to our existing knowledge base

  • Configure, test and deploy workstations

  • Asset management and tracking

  • License management and account creation

  • Keep up to date with new processes, procedures, and releases

Successful candidates will be:

  • Currently enrolled in a BSc or MS degree in Computing Technology, Business in Information Technology, or related discipline displaying a strong academic record and seeking a 12 month placement opportunity

  • Knowledgeable of basic computer hardware, operating systems, active directory and networking (for example MacOS, Windows or Linux)

  • Passionate about technology, and able to learn quickly

  • Able to display strong interpersonal skills both within the team and cross functionally with a focus on building rapport and user experience

  • Results-oriented and collaborative; able to work independently as well as part of a team

  • Self motivated, highly organised and able to prioritise tasks

What you can expect as an intern with Rapid7:

  • You will have weekly 1:1’s with your manager and have a dedicated team mentor throughout your placement

  • Full access to company internal training resources (LinkedIn Learning, Pluralsight)

  • You will receive a competitive salary, company benefits and a generous holiday allowance

  • We are a hybrid working model at Rapid7 however, we encourage our students to be in the office as much as possible to help their development and building their network. Every team varies on working hours/model but you will be able to discuss this with your manager.

We know that the best ideas and solutions come from multi-dimensional teams. Teams reflecting a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.

About Rapid7

Rapid7 is creating a more secure digital future for all by helping organizations strengthen their security programs in the face of accelerating digital transformation. Our portfolio of best-in-class solutions empowers security professionals to manage risk and eliminate threats across the entire threat landscape from apps to the cloud to traditional infrastructure to the dark web. We foster open source communities and cutting-edge research–using these insights to optimize our products and arm the global security community with the latest in attackers methods. Trusted by more than 10,000 customers worldwide, our industry-leading solutions and services help businesses stay ahead of attackers, ahead of the competition, and future-ready for what’s next.