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Desktop Support Technician



IT, Customer Service
Natick, MA, USA
Posted on Friday, August 25, 2023

Desktop Support Technician

Job Summary

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MathWorks staff enjoy a hybrid work model of home-office and in-office days.

Join a dynamic IT Support team and apply your skills to support the daily computing needs of MathWorks staff. You will engage with end-users via phone, chat, e-mail, and Intranet and perform problem determination remotely as well as at users’ on-campus workstations.

Expand your IT knowledge by participating in projects and working with different areas of the organization to prepare for your next career step at MathWorks.


  • Install, configure, and troubleshoot computer systems and applications including desktops, laptops, network equipment, operating systems, desktop software and enterprise applications
  • Support online, on-premise, and off-site meetings and events
  • Set up and manage common-area systems such as conference room AV equipment, recording and broadcast systems, digital signage
  • Resolve help tickets accurately and in a timely manner. Adhere to SLAs and group practices.
  • Collaborate with team members and with other IT groups to resolve complex issues
  • Perform project work as assigned, e.g., document solutions, develop guidelines, investigate persistent problems, automate routine tasks

Minimum Qualifications

  • A bachelor's degree is required.
  • Candidates for this position must be authorized to work in the United States on a full-time basis for any employer without restriction.
  • Visa sponsorship will not be provided for this position.

Additional Qualifications

  • BS/BA Degree in Computer Science, Computer Engineering, Information Systems or equivalent
  • 2-3 years of IT support, including experience with networked PC equipment
  • Proficiency with Operating Systems and desktop software including the Microsoft ecosystem
  • Knowledge of networking principles, topology, and protocols
  • Customer focus and dedication to customer satisfaction
  • UNIX, Linux, Mac, SharePoint, Webex, AV knowledge a plus.