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Director of Product Management, Platform (Remote)



Boston, MA, USA
Posted on Tuesday, September 19, 2023

ezCater is the most trusted provider of corporate food solutions and is purpose-built for business. ezCater's corporate food platform and flexible, scalable food solutions allow organizations to centralize and track their food spend, and fulfill everything from daily employee meals to client meetings and company all-hands. ezCater backs this up with business-grade, best-in-class, customer service and an unmatched nationwide footprint. We're backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille.

We're looking for an entrepreneurial and strategic Product leader to join as our Director of Product, Platform with a passion for system-level thinking, a grounding in metrics, and a talent for stakeholder partnership. ezCater is growing rapidly and maturing our technology, which means you have the opportunity to make a significant impact as you guide the platform vision. You’ll be responsible for highly strategic foundational entities such as customers, caterers, menus, and orders, and build out the platform components and APIs that enable ezCater to scale and innovate. Your customers are the ezCater tech and product teams, as well as executive stakeholders across the business, and you’ll help balance between data-driven decision making and delivering results to meet strategic goals while shaping the future of our platform.

What You'll Do:

  • Drive the long-term strategy, business goals, and priorities for the platform roadmap in deep partnership with product and engineering leadership
  • Build and lead a team of talented PMs to build ezCater’s platform and take it to the next level to unlock innovation across our products and on behalf of our customers
  • Build empathy for your internal stakeholders, and well as ezCater customers & catering partners
  • Work closely with product and engineering leadership peers across the product portfolio and across all stages of the product development process to ensure we’re focused on building the right long term solutions
  • Serve as the Product leadership subject matter expert on restaurant technology
  • Collaborate with peers and leaders across Design, Research, Engineering, Analytics, DS/ML and other Product teams in a fast-paced, agile-inspired environment
  • Work with your team to analyze data on existing challenges to engineering efficiency and product innovation, as well as business and operations pain points, and develop a roadmap that solves the needs
  • Create and monitor the ongoing metrics that define success of the ezCater Platform
  • Have fun building meaningful software with awesome people

What You Have:

  • 8+ years of product management experience, including 3+ years managing a team or teams of high performing Platform or Technical Product Managers, ideally in eCommerce or marketplace businesses
  • Goal orientation and demonstrated record collaborating with engineering teams to deliver effective platform solutions
  • A penchant for operational excellence across complex and highly technical domains, along with deep comfort defining and working with APIs that meet the needs of our evolving and expanding product and business portfolio
  • Strong teamwork and collaboration skills; you’re happy and capable partnering with remote team members, managing expectations, and bringing your partners along on the product journey
  • Strong analytical and qualitative data skills that give you the ability to separate the signal from the noise and inform data driven decisions
  • A proven track-record when it comes to senior stakeholder management; you feel confident partnering with passionate, demanding internal groups and effectively managing expectations
  • A flexible mindset that is open to change and new information. You’re first to understand when team behaviors and work methods need to adapt to new information
  • Entrepreneurial spirit; a self-starter who thrives in a fast paced environment, deals well with ambiguity and focuses on driving impact
  • A sharp mind, a soft heart and a large funny bone

The national cash compensation range for this role is $204,000-$265,000* per year.

*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).

ezCater does not sponsor applicants for work visas or legal permanent residence.

What you’ll get from us:

You’ll get a terrifically compelling opportunity, in an environment of radical transparency, open access to all the data, and collaborative colleagues at every level of our organization. You’ll also get sane working hours and great flexibility around work/life balance.

Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.

Oh, and you’ll get all this: Market salary, stock options that you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K with ezCater match, health/dental/FSA, long-term disability insurance, remote-hybrid work from our awesome Boston or Denver offices OR your home OR a mixture of both home and office (you choose!), a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies) when you’re in one of our offices, and knowing that you helped get this rocket ship to the moon.

ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.

For information on how ezCater collects and uses job applicants' personal information, please visit our Job Applicant Privacy Policy.