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Director, Marketing Operations (Remote)



Marketing & Communications, Operations
Remote · United States
Posted on Friday, August 11, 2023

ezCater is the most trusted provider of corporate food solutions and is purpose-built for business. ezCater's corporate food platform and flexible, scalable food solutions allow organizations to centralize and track their food spend, and fulfill everything from daily employee meals to client meetings and company all-hands. ezCater backs this up with business-grade, best-in-class, customer service and an unmatched nationwide footprint. We're backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille.

As Director of Marketing Operations, you’ll focus on enabling our marketing organization on both sides of the marketplace - customer marketing and catering partner marketing. You’ll lead and build a team of marketing operations professionals responsible for SaaS product management across web, B2B marketing, B2C marketing, Adtech and marketing resource management and project management. You’ll be at the forefront of our blended B2B and B2C go-to-market model and responsible for enabling our marketers to move fast across multiple technologies and platforms.

What You'll Do:

  • Specialize in building consistent, coordinated processes across the entire Marketing department that connect strategy and execution to make us more efficient and successful (includes expertise in program, project, resource management and planning)
  • Own technology operations across the entire marketing tech stack including tools such as: Hubspot, Iterable, Wordpress,, Google Marketing Platform and Google Analytics
  • Democratize the use of technology, so all marketers can move with speed and make things happen
  • Lead the collaboration between Marketing/Marketing Ops and Sales/Sales Ops
  • Partner with the Director of Marketing Technology to build the marketing technology roadmap, ensuring marketing technology is evaluated, selected, implemented, and customized to meet the needs of the marketing department
  • Support the annual planning cycle and quarterly planning process to ensure all activities and priorities within teams are aligned from a strategic and effectiveness basis
  • Evolve the administration of the marketing budget and ensure marketing costs are tracked correctly
  • Build and lead a strong Marketing Operations team, consisting of B2B and B2C Marketing Automation, Web Operations and Ad Operations managers and specialists, in the execution of their duties and ensure constant honing of their skills and readying them for continued scalability and growth
  • Manage relationships with external vendors and agencies, ensuring the delivery of high-quality services and solutions
  • Partner with Marketing Analytics to ensure the marketing department can correctly report on the demand funnel, program ROI and pipeline performance
  • Stay up-to-date with industry trends and emerging marketing technologies, recommending approaches to enhance marketing operations
  • Manage relationships with external vendors and agencies, ensuring the delivery of high-quality services and solutions

What You Have:

  • 10+ years of marketing operations experience with a B2B, B2C, and E-commerce perspective
  • Have proven experience leading and coaching high-performing teams. You should be ready and able to go deep with any of your team members, while keeping strategic and business goals a top priority
  • Experience implementing, owning and managing marketing efficiency tools and processes including project management, digital asset management and marketing resource management
  • Be customer obsessed. You’ll learn everything there is to know about the needs of your internal stakeholders partners and figure out how to best partner with them

The national cash compensation range for this role is $174,000-$237,000 annually*

*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).

ezCater does not sponsor applicants for work visas or legal permanent residence.

What You’ll Get from Us:

You’ll get a terrifically compelling opportunity, in an environment of radical transparency, open access to all the data, and collaborative colleagues at every level of our organization. You’ll also get sane working hours and great flexibility around work/life balance.

Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.

Oh, and you’ll get all this: Market salary, stock options that you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K with ezCater match, health/dental/FSA, long-term disability insurance, remote-hybrid work from our awesome Boston or Denver offices OR your home OR a mixture of both home and office (you choose!), a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies) when you’re in one of our offices, and knowing that you helped get this rocket ship to the moon.

ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.

For information on how ezCater collects and uses job applicants' personal information, please visit our Job Applicant Privacy Policy.