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Senior Manager, Digital Workplace & AI Strategy (Remote)



Software Engineering, Data Science
Boston, MA, USA
Posted on Thursday, August 3, 2023

ezCater is the most trusted provider of corporate food solutions and is purpose-built for business. ezCater's corporate food platform and flexible, scalable food solutions allow organizations to centralize and track their food spend, and fulfill everything from daily employee meals to client meetings and company all-hands. ezCater backs this up with business-grade, best-in-class, customer service and an unmatched nationwide footprint. We're backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille.

There has been an explosion of growth in the marketplace for digital tools both in terms of the breadth and depth of available tools and most recently with innovation to create new features utilizing AI technologies.
As the Sr. Manager of Digital Workplace & AI Strategy, you will be part of the broader IT team, reporting to the Director of IT. You will lead the development and execution of the ezCater strategy for improving employee productivity and collaboration through the use of existing and emerging technology. You will build and lead a team whose mission is to provide digital workplace productivity gains throughout the company. You will be responsible for partnering with leaders and teams across ezCater to identify creative opportunities to improve productivity, and make recommendations on technology and AI tools to help teams achieve their key objectives.

What You'll Do:


  • Develop and implement digital workplace strategy to drive connection, collaboration and flow, to improve employee experience and productivity
  • Collaborate and build partnerships with key business stakeholders, in order to understand their business requirements to develop creative solutions
  • Define key metrics and KPI’s to track effective utilization of productivity, communication, and collaboration tools
  • Help stakeholders choose the most effective application for the business needs, and minimize overlap between applications
  • Partner with key stakeholders to drive adoption and effectiveness of your portfolio of tools


  • Identify and evaluate opportunities to apply new technologies and AI tools such as LLMs or process automation within ezCater
  • Develop and implement AI strategies that align with the company's overall goals and objectives
  • Drive adoption through education on advanced prompt engineering within cutting edge large language models
  • Collaborate with cross-functional teams, including product development, engineering, marketing, and sales to incorporate AI into our offerings


  • Build, manage, and mentor a team of business partners passionate about helping their colleagues leverage technology to deliver on their customer outcomes
  • Stay up-to-date with the latest trends and developments in AI and collaboration technologies
  • Provide regular reports and updates to the executive team on digital workplace projects and initiatives
  • Establish and maintain relationships with industry experts, partners, and vendors to stay current on digital workplace trends
  • Cultivates innovation, identifying and creating new and better ways for the organization to be successful
  • Collaborate with the Learning & Development Team to develop training materials for employees on tools and best practices

What You Have:

  • Proven experience in developing and implementing collaboration strategies for large organizations
  • Experience managing effectiveness of major collaboration tools such as Slack, Zoom, Confluence, and Google Workspace
  • Strong knowledge of AI technologies, tools, LLM’s, and platforms, such as ChatGPT, Bard, Vertex AI, Azure AI, CoPilot, and other emerging tools
  • Strong communication, presentation, and interpersonal skills
  • A creative thinker! We’re breaking new ground and you’ll need to have an open mind to come at problems from every angle
  • Demonstrated customer centric mindset. Passionate about driving improvements to the employee experience.
  • Ability to work effectively and lead initiatives with cross-functional teams
  • Excellent analytical, problem-solving, and decision-making skills

The national cash compensation range for this role is $162,000 - $194,000* per year.

*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).

ezCater does not sponsor applicants for work visas or legal permanent residence.

What You’ll Get from Us:

You’ll get a terrifically compelling opportunity, in an environment of radical transparency, open access to all the data, and collaborative colleagues at every level of our organization. You’ll also get sane working hours and great flexibility around work/life balance.

Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.

Oh, and you’ll get all this: Market salary, stock options that you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K with ezCater match, health/dental/FSA, long-term disability insurance, remote-hybrid work from our awesome Boston or Denver offices OR your home OR a mixture of both home and office (you choose!), a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies) when you’re in one of our offices, and knowing that you helped get this rocket ship to the moon.

ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.

For information on how ezCater collects and uses job applicants' personal information, please visit our Job Applicant Privacy Policy.