Onboarding Project Manager, Onsite Implementation



Multiple locations
Posted on Saturday, November 18, 2023

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Onboarding Project Manager

We are looking for an Onboarding Project Manager to join our Onsite Onboarding team within our Customer Success division. Your job will be to collaborate with internal and external stakeholders to ensure a smooth transition to athena’s suite of products and services. You must work with a team of client stakeholders to customize future-state workflows, practice-side change management driven activities, and system cutover strategies - involving appropriate specialized implementation resources when applicable. During the go-live period, the Onboarding Project Manager proactively assesses client performance and system adoption, consulting with the client to celebrate successes and advising on areas that need attention or improvement

You are consultative and can manage multiple clients and projects at once. You show your resourcefulness by finding creative ways to execute, even when there’s not a predetermined path to follow. Building strong relationships and delivering customer-centric solutions come naturally to you. You are an influencer on your team and others can count on you.

The Team: Our Onsite Implementation team facilitates and executes the athenaNet configuration process and client end user training and support, promoting best practices for athenaNet setup and workflows. They must be able to prioritize both internal and external competing priorities across an assigned book of business of concurrently implementing clients to meet stated milestones and due dates spanning from the time of implementation kickoff through the transition to athena’s long-term support structure.

Job Responsibilities

  • Plan, manage, and monitor projects for clients with varying complexities

  • Ensure that cross-team dependencies are identified and completed in a timely manner, confirming that internal specialized teams have the information needed to complete assigned deliverables

  • Maintain accuracy of all internal systems to warrant effective management of project pipeline and project resources

  • Function as escalation point for Onboarding Solution Manager and Onboarding Associates I & II

  • Manage training plans and client-specific workflow documentation

  • Travel up to 60% for client meetings, trainings, and go live support, and for internal athenahealth meetings and training sessions

Typical Qualifications

  • Bachelor's degree required (Bachelor of Science degree preferred)

  • 3+ years relevant project management experience in a health care setting

  • Healthcare and/or Consulting experience preferred

  • Experience with athena products and services

  • Previous experience managing projects from beginning to end with tight deadlines and time constraints

  • Ability to travel nationwide for up to 60% of the time, annually

For candidates located in California, Colorado, New York City, and Westchester County (NY), please visit the following link for pay range information:

California: https://www.athenahealth.com/salary-range/ca-nontech-manager

Colorado: https://www.athenahealth.com/salary-range/co-nontech-manager

New York: https://www.athenahealth.com/salary-range/ny-nontech-manager

About athenahealth

Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.

Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.

Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.

Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.

Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.

What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.