Virtual Onboarding Project Associate



Multiple locations
Posted on Friday, November 10, 2023

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for a Project Associate to join our athenaOne Virtual Customer Onboarding team focused on the 1-6 provider segment, leading our customers through phases 0-4 of their onboarding experience. Your job will be to assist clients through their onboarding journey, while planning accordingly to meet critical milestones, identify potential workflows and establish effective change management strategies to best support successful customer implementation outcomes. The Project Associate will be responsible for establishing strong customer relationships as they scope, plan, design and execute accordingly. But enough about us; let’s talk about you.

You have strong project management skills and are comfortable managing to timelines and defined expectations. You excel at prioritizing competing priorities and have excellent project documentation skills. Your engaging interpersonal skills and ability to influence others help you drive project execution, manage potential risks, and build relationships with internal and external stakeholders.

The Team: Our athenaOne Virtual Customer Onboarding team manages clients nationwide that range in size from one to six providers. Our team is well-represented in our Atlanta and Watertown offices, and we set the tone for the overall success of the client through serving as the primary point of contact in the implementation stages of the client’s transition onto our electronic health record.

Job Responsibilities:

  • Validate customer provided data and conduct a current state workflow assessment for clients to inform technical tablespace build within an assigned book of business

  • Design and facilitate customer workshops to familiarize them with both athenahealth best practice workflows and configure practice specific workflows

  • Closely collaborate with key stakeholder teams to ensure alignment on overall project health, workstream status, project timeline, and expectations

  • Proactively identify potential risks and mitigation strategies, communicate action items and resolutions to project team and client stakeholders

  • Prepare customers for Go Live Day, ensuring they have an organizational change management plan and readiness criteria is met

  • Drive post live customer activities to ensure stabilization, increasing proficiency and comfort on our products and services

  • Complete assigned product release training, internal professional development, and continued education training by designated due dates

Typical Qualifications

  • Bachelor Degree and/or working toward Certified Associate in Project Management (CAPM) preferred

  • 2+ years of overall professional experience, 1+ year(s) customer service or project management experience required

  • Strong organization skills and attention to detail while taking ownership of work

  • Communicates both verbally and non-verbally in a clear, precise, and professional manner



New York:

About athenahealth

Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.

Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.

Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.

Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.

Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.

What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.