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Senior Member of Technical Staff



Bengaluru, Karnataka, India
Posted on Friday, September 15, 2023

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

The Opportunity:

This role will join the team as a general backend engineer with some frontend work as we develop internal tools to capture and visualize various metrics to determine the health of our products. You will leverage your critical thinking skills to analyze data and present your findings to key organizational members to facilitate decision-making.

The ideal candidate will utilize their engineering expertise to help build solutions to novel problems in software development, both front-end and back-end; data engineering; and anomaly detection.

Since this role requires you to be working with stakeholders from the US, we are looking at someone who would work in an afternoon shift from 2 pm IST to 10 pm IST.

The Team:

Stability Metrics and Toolkit Engineering is an infrastructure operations and development team that helps to fill many of the grey areas between our stakeholders. Our team is responsible for developing tools to facilitate visibility into our availability and related metrics.

We strive to deliver impactful, accurate, and valuable tools, monitoring, internal analytics services, and products, and serve as a front-line initial touchpoint for live Production incident triage, analysis, and remediation.

Job Responsibilities:

  • Research, design, and implement operational monitoring instruments and enhancements including early failure detection using machine learning metrics
  • Perform routine operations to migrate data in order to distribute usage of our resources more evenly across clients and infrastructure
  • Develop tools and web applications to support business new and existing business functions
  • Analyze application logs and metrics to determine service availability and uptime while developing automation
  • Interface with stakeholders to keep them informed of availability trends associated with business critical functions
  • Maintain existing synthetic monitoring to ensure parity as new features are developed

Typical Qualifications:

  • 4-7 years of software engineering experience, mostly in backend development.
  • Strong critical thinking and analytical skills
  • In-depth experience in at least one programming language commonly used for analysis, data engineering, or infrastructure automation tasks (Python, JavaScript, Perl, R, Java/Scala, C/C++, etc.)
  • Willingness to build with new/unfamiliar languages with guidance, as appropriate for each individual project/implementation
  • Ability to be flexible and to work independently as business and environment demands evolve
  • Experience with application performance measurement and troubleshooting across the application stack and its environments (Windows, Linux, Oracle, AWS, etc.)
  • Working familiarity with a variety of backends, including other REST endpoints, databases, etc.

About athenahealth

Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.

Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.

Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.

Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.

Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.

What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.