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Dedicated Advisor Senior Manager



Posted on Friday, September 15, 2023

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Position Summary:

athenahealth’s Advisory Services organization partners with clients to drive performance improvements and maximize the value of the client’s investment in athenahealth. The Dedicated Advisor will be embedded with the client, providing onsite and remote athenaNet subject matter expertise in revenue cycle and clinical operations. They are a generalist across athena’s products and are focused on driving continued adoption and optimization of athenahealth’s services using project management and change management skills. They will help to implement the use of system best-practices across the client’s organization to drive stronger financial outcomes and user satisfaction. Sample projects may include:

  • Helping the organization prepare for an athenaNet release

  • Monitoring and driving adoption of specific athenaClinicals functionality to improve provider throughput

  • Implementing best practices for patient-pay collections

  • Prioritizing projects by effort level and business impact

  • Designing and documenting process for department growth and acquisitions

  • Managing multiple resources and deliverables for staffing augmentation and consulting engagements

Essential Functions (Duties and Responsibilities):

  • Responsible for developing and maintaining relationships with operational and technical leadership, building trust through helping drive strategic processes through to completion and will work closely with the client’s Customer Success Manager to nurture the on-going relationship between athenahealth and the client

  • Develop a deep understanding of market forces affecting our clients and offer insights into new ways athenahealth can provide greater value in helping our customers meet their business goals

  • Be a trusted advisor among internal and external constituents (up to C level) based on program management, product and solution knowledge.

  • Actively monitor key performance data and identify high-impact areas for improvement

  • Improve business processes to enable stronger outcomes on athenaNet

  • Act as a change agent, articulating the case for adoption of best practices and continued maturity in the use of athenahealth’s products

  • Construct and ensure projects meet client objectives and provide clear and achievable objectives and milestones

  • Drive the continued utilization of the Onsite Advisor engagement through the identification of ongoing performance improvement opportunities

  • Drive strategic alignment on project priorities through the organization of regular governance meetings with the program sponsor and other operational leadership

Education & Experience Required:

  • Bachelor’s degree in business or healthcare related field highly desired

  • Minimum of 9 years healthcare and/or consulting experience

  • Strong work experience in Consulting, Account Management, Implementation, or Customer Success in the healthcare space is preferred

  • athenaNet application knowledge required

  • Experience with project management and process improvement methodologies

  • Proven client management experience

  • Revenue cycle and/or experience working in a medical setting preferred

  • Extensive experience and comfort with MS tools (Excel, Word, PowerPoint)

Knowledge & Skills:

  • Excellent communication skills and effective networking with a broad base of internal and external constituents

  • Ability to manage numerous detail-intensive, interdependent, and time-sensitive tasks and ensure the accurate completion of the same

  • Demonstrated ability to lead and influence others to achieve desired results

  • Proven ability to collect, monitor, and analyze data to make strategic recommendations for improved processes

  • Ability to work independently with minimal supervision

  • Demonstrated communication skills and effective networking with a broad base of internal and external constituents

  • Ability to manage numerous detail-intensive, interdependent, and time-sensitive tasks and ensure the accurate completion of the same

  • Ability to influence and manage large scale process change within a department and with cross-functional teams

  • Aptitude for reengineering processes and tools to improve organizational scalability, efficiency, and quality

For candidates located in California, Colorado, New York City, and Westchester County (NY), please visit the following link for pay range information:



New York:

About athenahealth

Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.

Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.

Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.

Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.

Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.

What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.