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Senior Associate Product Management, Practice Management



Watertown, MA, USA
Posted on Tuesday, September 12, 2023

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for a Senior Associate of Product Management to join our team within the athenaCollector division. Your job will involve ownership of a product area within Collector’s portfolio. This includes applying subject matter proficiency of the market and customer; coordinating backlog planning for the product roadmap; and ensuring related product development activities across Scrum teams are executed upon effectively.

The Team:

The Practice Management Zone supports key workflows in revenue cycle that are aimed at helping clients manage their practices to financial and operational excellence. We are a passionate team of product, engineering, UX, and analytics professionals driven to maximize revenue cycle effectiveness for our clients.

The Opportunity:

We are looking for a Senior Associate of Product Management to help guide product development and delivery for our Practice Management capabilities. You will work closely with user experience and market-facing teams to understand goals and requirements of customers, both for end users and for leadership/decision-maker roles. You will collaborate across athenahealth’s product subdivisions to prioritize the product roadmap for your team, and ensure delivery of high-quality, high-impact features to align with the needs of clients. You will work closely with our engineering and UX leaders as we build and deliver on our vision to provide industry-leading revenue cycle outcomes to our customers.

But enough about us; let’s talk about you. You are passionate about problem-solving, and always take a customer-centric approach. You know how to energize cross-functional teams around a problem and use data to identify and prioritize solutions. You push and strive toward the best long-term solution while executing against that plan day-to-day. You can make the tough trade off decisions between scope and schedule, while maintaining true focus on outcomes.

The Senior Associate Product Manager is responsible for one product area within their overarching Product’s portfolio; understanding the market and customer, ensuring a product or set of product features meets business requirements and driving the creation and delivery of the product. This position will work daily within scrum teams defining and writing user stories, prioritizing product backlogs, and making trade off decisions between scope and schedule.

Job Responsibilities

  • For assigned product zones, proactively identify backlog items of increased complexity or nuance that would benefit from internal/external research and analysis into possible design or workflow, and then execute on those projects; mentoring other Associates to do the same
  • Conduct research and analysis to inform Product Backlog prioritization
  • Summarize and synthesize market/competitor research to effectively prioritize backlogs and craft roadmap inputs
  • Drive market research with customers that better informs defining business requirements and user acceptance criteria, especially around new business cases where not much is yet known
  • Conduct pricing, financial, and business analyses as necessary and identify inputs to the product roadmap.
  • Work with user experience and engineering counterparts on the solution design for identified backlog items and product features;
  • Provide synthesized analysis of research to Product Managers that enables them to move up a backlog item or identify a new Epic.
  • When called upon, represent Product Management within scrum teams as needed, including participation in meetings to support a Product Owner, or standing in for a Product Owner when they are not available for a daily Scrum meeting.
  • Drive preparation, execution, and analysis of alphas and betas; ensure proper execution of pilots and learning; provide feedback to Product Managers, Scrum teams; coach and mentor other Associates to do the same.
  • Support follow-up efforts for client escalations, summarizing internal stakeholder feedback and identifying key gaps in product workflows; synthesizing information in a way that enables identification of new backlog items that could resolve situations in the future.


  • Bachelor’s Degree or equivalent combination of education, training, and experience is required
  • 2-4+ years working with stakeholders in a business environment, working across cross-functional groups
  • Understanding of healthcare / health IT environment preferred
  • Understanding of product management best practices, including Agile development environments preferred
  • Technical understanding (mobile, SaaS, data), ability to gut check technical feasibility and timelines preferred
  • Strong problem-solving skills
  • Strong verbal and written communication skills

Knowledge & Skills

  • Passion for improving healthcare, with empathy for the user of our products and services
  • Energy & enthusiasm for solving unknowns
  • Analytic and quantitative capabilities – ability to use data to drive product decisions
  • Appreciation for the software development process and the varying personalities in the cross-functional groups we work with
  • Can anticipate potential impacts to proposed solutions or next steps
  • Can leverage knowledge and perspective in a broad manner and is future oriented.
  • Ability to be an effective team member and display initiative and flexibility in team goal orientation in a fast pace, ever changing environment
  • Ability to be flexible and change with environment, industry, and business demands

About athenahealth

Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.

Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.

Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.

Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.

Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.

What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.