Consulting Services Manager
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Consulting Services Manager
We are looking for a Consulting Services Manager to join our Advisory Services division. The primary responsibility of the Consulting Services Manager is to support the design and delivery of athenahealth’s fee-for-service consulting capabilities designed to enhance the financial and business performance of its clients on athenaNet, Data View, aFlex, and third party business intelligence (BI) applications. The range of responsibility includes the scoping, technical design, development, and delivery of BI solutions and consulting engagements aimed at addressing a variety of business issues related to data warehousing and custom analytics. In performance of these responsibilities, the consultant may be assigned to multiple consulting engagements simultaneously and play a key role in delivering individual project results and deliverables. The scope of these responsibilities extends to all physician medical practice clients including national practices, medium group practices, and solo provider practices.
Manage the delivery of customer specific data warehousing and business intelligence (BI) consulting engagements while maintaining a high level of client satisfaction
Support the ongoing development and refinement of a suite of data service offerings in collaboration with other internal departments to ensure alignment with overall athenahealth product, marketing, and service strategies
Support internal departments in selling consulting services including scoping, proposing and presenting engagements to clients
Perform analyses, summarize findings, generate client deliverables, and present reports to clients as needed and in support of consulting engagements
Mentor and coach teammates on revenue cycle and clinical application data flows
Build effective relationships with clients, stakeholders, peers and athenistas across various levels and departments
Meet departmental timeliness and billability/productivity metrics
Other duties as assigned
Bachelor of Arts / Science degree required
Minimum of 5-7 years of professional experience
Healthcare clinical and financial product knowledge; familiarity with athenaClinicals and/or athenaCollector and/or aFlex and/or non athena rev cycle/EMR applications or desire to learn
Demonstrated data warehouse experience utilizing Snowflake and/or SQL Server, including source to target data mapping, data modeling, SQL Scripting, and data validation
Demonstrated business intelligence experience with tools such as Tableau, PowerBI, or PrecisionBI
Demonstrated project management experience in scoping and estimating effort of custom solution deliverables
Demonstrated analytical and problem-solving skills including data mining and analysis
Practice administrator/manager and/or consulting experience preferred
Excellent communication skills and effective networking with a broad base of internal and external constituents
Ability to manage numerous detail-intensive, interdependent, and time-sensitive tasks and ensure the accurate completion of the same
Demonstrated ability to lead and influence others to achieve desired results
Travel 0-30% nationwide
For candidates located in California, Colorado, New York City, and Westchester County (NY), please visit the following link for pay range information:
Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.
Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.
Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.
Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.
Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.
What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.