Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
We are looking for Training Associate to join our Customer Care Operations team. Your Job will be responsible collaboratively with other members of the CCO Training Team and non-CCO teams to create, maintain and strategize the delivery of essential content training to the organization’s employee base.
The Team: Our Complex Cases Team provides support to clients on operational workflows that are unique to our products. The team works collaboratively and passionately to build a high-performing company culture Comprised of engaged employees who work cross functionally to improve client experience.
Deliver engaging instructor-led training to a variety of audiences both in person and virtually based on curriculum development
Work-cross functionally with business leads to develop/refine internal process documentation.
Communicate gaps in existing training to Instructional Design team to reflect program updates and meet evolving learning needs of the organization
Assist in collection and reporting of learning metrics from appropriate sources to drive enhancements in the learners’ journey.
Education & Experience Required:
2+ years project managing cross-functional projects in dynamic work environment
Demonstrated ability to effectively collaborate with multiple audiences
At least 3 to 4 years of teaching/coaching/training experience
Demonstrated ability to create intellectual capital
Knowledge & Skills:
Maniacal attention to detail; ability to quickly learn our courses and execute them
Strong computer, analytical, and research skills (Proficient with Microsoft Office programs, Visio, Prezi, etc.)
Excellent verbal and written communication skills
Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.
Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.
Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.
Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.
Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.
What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.